Legal information

1. Our guarantee

You have 14 days to decide whether the platform is right for you. If it is not, we refund you in full, without asking why.

2. The two conditions

A refund is granted where both of the following conditions are met:

• the request reaches us within 14 days of the date of purchase;
• you have not opened more kits than the limit set for your plan (see below).

The limits, per plan:

• 1 kit out of the 4 in the Essential plan
• 2 kits out of the 9 in the Pro plan
• 3 kits out of the 15 in the Elite plan

A kit is considered OPENED as soon as you view one of its lessons or download one of its files. This is not your progress: checking or unchecking “Completed”, which remains your own personal tool, has no effect on your guarantee.

This limit corresponds to roughly a quarter of your plan's content. It follows from the nature of the product — resources that can be read and reproduced as soon as they are opened: it lets you genuinely evaluate the platform, while distinguishing a good-faith trial from full consumption before requesting a refund.

3. How to request a refund

Write to contact@broker-ai.ai from the email address on your account. No reason is required and no form has to be filled in. We check the two conditions and reply to you.

4. Time frame and method

The refund is issued to the original payment method within ten business days of the request being accepted. The time it then takes to appear on your statement depends on your financial institution. Access to the content is revoked at the time of the refund.

5. After the time limit or the kit limit

After 14 days, or once you have opened more kits than your plan's limit, the sale is final and no refund is granted.

6. Upgrading between plans

An upgrade to a higher plan is a separate purchase: it opens its own guarantee, calculated on the amount actually paid at the time of the upgrade. The credit corresponding to your previous plan is neither refundable nor transferable.

7. Abuse

We reserve the right to refuse a request in the event of manifest abuse, in particular repeated purchase-and-refund patterns, mass downloading of content preceding the request, or sharing of the content with third parties.

8. Payment disputes

In the event of a disagreement over a transaction, contact us before opening a dispute with your bank or card issuer. We handle every legitimate request promptly and in good faith.

A dispute opened without a prior request, where more kits have been opened than the limit set out in section 2, may result in immediate suspension of the account and revocation of access to the content, without prejudice to our other remedies.

9. Your legal rights

This guarantee is in addition to, and in no way restricts, any rights mandatorily granted to consumer buyers under applicable law. This policy forms an integral part of our general terms.